Industrial Doors – Aftersales

Our technicians are on hand to oversee the long-term maintenance of your doors and gates, which is essential to prolong their life and minimise the likelihood of costly repairs. If repairs are inevitable, we’ll take care of everything you need to get your doors back up and running as soon as possible.

Our customer care doesn’t end there. We’ve developed our new customer portal to make doing business with PGE that much easier. You can now book in new jobs, stay informed on the progress of accepted jobs and download all your paperwork and certificates when you need them. All without having to pick up the phone!

And finally, our team are specialists in health and safety, and legal compliance, and we’re always on hand to guide you through the complexities both topics can throw up.

Industrial Door Maintenance

We can create a bespoke maintenance package for you depending on the type and number of industrial doors and automated gates on-site and how frequently they need servicing. Industrial doors often experience heavier use during winter months as they can be left open during warmer weather – so you may want to factor in more frequent visits during autumn and winter.

PUWER 1998 regulates state that machinery should be serviced at least once every 12 months, as a minimum standard.

There are several checks we usually run which include structural, security, technical and operating checks. You can also run your own maintenance checks with simple tasks such as running visual checks for faults, regular cleaning and oiling of working parts. We can provide a few pointers and simple tips to help you keep your industrial doors in good condition. And if you spot anything out of the ordinary, just give us a call.

Industrial Door Repairs

As soon as you notify us of a fault needing repair, your job is booked in (or you can book it in yourself via our customer portal) and a time is arranged for our technicians to visit your premises. Friendly to a fault, highly trained and capable, we have total confidence in their skills and their ability to get you back up and running quickly.

If you have a proactive maintenance plan, it’s unlikely you’ll need emergency repairs, but if one does arise, rest assured we’re always on hand to take care of it.

Repair or replace?

If your industrial door or automated gate has considerable damage or is very old with wear and tear, it will most likely need replacing. Remember, new products offer many benefits including improved security and functionality.

We know it can be tempting to try and carry out your own repairs – but unless you are an experienced technician, we would always advise against this. You may do more harm than good!

Legal compliance

Our commitment to our customers extends beyond maintenance and repairs. We also commit to ensuring you stay on the right side of the law. Our duty of care compels us to make you aware of all current regulations and to help you navigate the complexities of those regulations if you require it.

The Provision and Use of Work Equipment Regulations 1998 (PUWER 1998) is the primary legislative tool used to manage the standards of machinery and other equipment in the workplace. PUWER 1998 was issued following the recommendation of the European Commission and regulates how equipment is used, by whom and how often it is inspected and serviced.

Under PUWER 1998, you must ensure that your equipment is:

• Suitable for the intended use
• Correctly installed according to manufacturer instructions
• Maintained and inspected
• Used by trained people
• Fitted with safety measures in place, such as safety devices, markings and warnings

Do you have training procedures in place for people using equipment? Are you clear on your responsibilities? Under PUWER 1998, technicians should always receive adequate training and safety information – if you’re unsure what this means, please get in touch and we can advise you. We can also provide training programmes via a third-party organisation with whom we partner.

Manage your account in minutes

It acts as a virtual interface between you and us and can be easily accessed from any computer or tablet, via a web browser. We’ve added plenty of functionality to ensure you get the most out of using it.

For new, in progress and completed jobs there’s a dedicated jobs section. You can book jobs in without having to call us and we’ll keep you updated – in real time – of their progress.

All quotes for jobs, both new and in progress, are stored on the portal. And once jobs are completed, all associated paperwork, such as maintenance records, certificates and asset registers are uploaded and stored should you need it in the future. It takes seconds to find them and then download for viewing, emailing or printing.

It’s quick and easy to use and requires no training. Just go online, click on the links and off you go!