Liquid Engineering Aftersales

It's wise to view the maintenance of your specialist equipment as an ongoing process. By law, depending on the type of equipment you should service it annually or six monthly depending on usage levels. What tends to happen is that when we visit you to perform minor repairs, we'll review what maintenance needs doing as a whole across all your systems.

The items we tend to repair most frequently are hoses which have split or punctured due to repeated use. We might get two or three calls each week from customers who need replacement hoses. It's not uncommon for us to repair pumps from time to time throughout the year.

Whenever we're called out to your premises, our technicians will review the rest of your equipment to assess the condition it's in. We always stock spare parts on our vans so the technician will usually be able to carry out repairs there and then. And if not, we'll schedule a return visit as soon as possible.

These contracts are popular with our automotive customers, specifically franchised dealers who are audited throughout the year to ensure full compliance with dealership standards. The calibration checks ensure the oil pumps are dispensing the correct amount of oil in accordance with weights and measures standards.

A small tolerance is acceptable but to ensure it is within acceptable limits we use calibrated test glasses ranging from +/- 10 ml for every litre dispensed. If the test shows that the tolerance is outside these limits, we carry out specific adjustments to the measuring devices to correct the imbalance.

It's important to have control of the amounts of oil being dispensed from your pumps for a variety of reasons, including protecting profit margins, but also to avoid the risk of non-compliance for under-dispensing.

Oil monitoring issues can be extremely minor but still seriously affect your productivity if they're not resolved. That's why we offer free telephone support to all our customers who are struggling to resolve these issues. Think of it as informal training - usually, we find that once we've explained how to remedy a problem the first time it occurs, you're confident to take control if it happens again in the future.

Typically, we can solve 80% of all issues over the phone. We might need to gain remote access to your systems, but it's simple to do this over the phone. Common issues include forgotten passwords, system integration with dealership management software, PC hardware limitations, software update conflicts, and security access lockouts.

We are happy to attend call-outs for breakdowns and repairs whenever it's required. Minor faults can occur with liquid engineering systems due to the nature of how they're used. But in most cases, the faults are simple to fix and aren't too costly.

Our technicians carry a comprehensive stock of spare parts on their vans, meaning most repairs can be completed on the first visit. Where parts need to be ordered, we'll schedule a prompt return visit to minimise any disruption to your operations.

Oil storage is subject to legislation in the UK for any commercial premises with storage facilities for 200 litres upwards. If this applies to you, please take some time to understand what this means and the steps you must take to ensure you are fully compliant.

Carrying out a risk assessment is the first step. With the risk assessment complete, you'll have a clearer picture on what you need to do to be compliant. This will vary from location to location and will depend on the size of your premises and the nature of your business.

It's a legal requirement so if you are found to be in breach of the regulations, you could face prosecution and incur a large fine. While the regulations are complex, it's easy to access guidance - we act as consultants to many customers in this situation, advising them on regulatory compliance.